Any agencies using AI Voice Agents for customer calls?

[Steve Nelson]

Hi everyone,

I’m curious if there are agencies using AI Voice Agents to answer incoming calls from customers looking for route/schedule information, fare info, etc., and also submitting lost and found queiries?

We tend to get flooded with calls from summer visitors, many with the same common questions. I’m curious if we could use AI to improve customer phone support, and therefore allow us to redirect our staff to improve our in-person/walk-up customer service experience?

If anyone can recommend a service provider or solution they’re using.

Thanks!

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